When Companies screw up but don't want to hear about it.....

Several years back, Intuit Corp, in upgrading its records system, created a new account number to alleviate the problems that the old number, dating back to 1992, was causing. The only problem was that they were double billing me, duplicating billings to both numbers. It was clearly their screw up but no one wanted to recognize their problem and it took me over a half a year (with much aggravation) to get this fixed. Fjorden is a Norwegian company from whom I purchased a Leica application attachment for my iPhone. I ordered this through Amazon (to whom I plan to return it with full refund). They sent it without any hint of what to do - no instructions whatsoever. I went to You Tube and watched a 17+ minute video that was quite helpful but for the fact they wanted me to go to their website first - and I screwed things up because I did it incorrectly. I wrote them.......heard one quick response and answered their additional questions. I have hearad nothing since.......I will go to Whole Foods Amazon desk tomorrow and return the product.....such is life......at least I was able to be in communications with someone at Fjorden....... And then there is Kraken. I tried to get on Coinbase to start some crypto investment........could not get it set up. I tried Kraken and was able to set up. But mid-way through my absolutely futile attempts to get it set up with 2 part authentication, the app switched to Portuguese from English and their AI Chatbox was an hour waste of time.........to compound the problem, I cannot log into the mobile app now as it will not accept my password - or let me change passwords.......I have a 'communications ticket' in with them - from two days ago......they have not yet answered......another wonderful situation....... Warning to anyone out there who chooses to use an HMO under ACA insurance instead of a PPO: get back to the PPO!!! Katherine switched and while she likes working with St John's Hospital instead of UCLA Health, Only Astrana Health, the 'ultimate' insurance carrier in this instance, has bolloxed up Katherine's primary care physician on their records (even though I've been through this with their office and paperwork corrections multiple times) and the result is that they are rejecting all claims. Today is Saturday. I have no doubt that I will get this corrected (for the third or fourth time?) on Monday morning when I call Astrana Health.......but are these 'situtations' on today's blog something that will take up future time in my life because corporate sloppiness is now 'accepted'??? Hey, this sucks!

Comments

Post a Comment

Popular posts from this blog

The Senate tax bill - as detailed a summary as you will find!

Image
I cant read this either.......and I can't figure out how to delete this....but here is the unreadable summary..... sizing: inherit; font-size-adjust: inherit; font-size: 13px; font-stretch: inherit; font-style: text-size-adjust: 100%; vertical-align: baseline;">Foreign-derived intangible income and global intangible low-taxed income deductions Permanently expand deductions $14 bil. Reporting threshold for payments Increase thresholds for reporting payments to independent contractors and other payees $13 bil. Employer payments of student loans Make the exclusion from gross income permanent and index for inflation $11 bil. Charitable contribution deduction Permanently allow deduction up to $1,000 ($2,000 for married couples) for those who do not itemize, but require a minimum contribution based on income level $11 bil. Farmland sales Allow capital gains taxes to be paid in installments $7.3 bil. New markets tax credit Permanently extend credit to increase investment in...
Read more

Watching Freddie

 I started early today and while I anticipated a light day, it was 'more involved' than I anticipated.  John Achorn acted his way through chapters 19-22 of Huck Finn.  We discussed the LA Times sponsored Festival of Books at which Percival Everett, author of James, spoke.  For Summer session (8 weeks), we are going to read Raymond Carver short stories.  We were also asked for our input regarding choice of authors for the Fall semester. I got home just as Freddie's class began.  The legions of women watercolor painters who simply adore Freddie Manseau makes his Zoom class quite entertaining.  Freddie is a true character - the extent to which he plays up on this to keep his classes large is open to conjecture but regardless, I am enjoying painting! I was just about to pay for lunch at the St John's Cafeteria when Katherine called - I met her at Sawtelle after lunch.  I also discovered along the way that the # 17 bus travels both ways along Sawtelle,...
Read more

Deja vu - Spring Street

Image
 Once upon a time I spent a whole lot of time downtown - DTLA.   The was before there was even a section of the city known as DTLA.  In the early 60s, as a student in L.A., I had a part time job for an office equipment leasing company that was located on Spring Street, then, the primary business street of Los Angeles.   I took the E Line to 7th Street and then walked past Grand (and Botega Louie) Avenue to Spring Street.  I passed Clifton's Cafeteria - with that picture showing up on my phone but not the computer - and the jewelry district, getting to what was formerly the legal and financial business centre of LA.  Those buildings are now lofts and some of them look quite interesting for a home conveniently located if one works in that area.  I also passed The Last Book Store - not there when I was there but definitely a place worthy of going back to - best used book store I've seen - in the US!!! Phillipe's has a better french dip than Cole...
Read more